V5/V8/V10 Series FAQ

V5/V8/V10 Series FAQ

In this article, it answers FAQ about:

• Transport Mode

  • Which car models have transport mode?
  • How do I enter/exit transport mode?

• Activation

  • Which car models have the activation function?

• Locking the Car

  • Which car models support locking the car?
  • How do I lock the car? What happens after it is locked?

• Speed Limit

  • What happens if I ride faster than the speed limit?
  • Why does the speed seesaw even though the speed limit I set in the app is not reached?

• Motor Issues

  • What should I do if the vehicle shakes violently or makes unusual noises after turning on or while riding?

• Boot Errors

  • What should I do if the vehicle reports an error message immediately after turning on or stops and reports an error (Please repair)?

• Ambient Light

  • What should I do if the vehicle's ambient light does not light up?

• Voice Broadcast

  • What should I do if all vehicle voice broadcasts are not working?

• Power Off During Riding

  • What should I do if there is a sudden power outage while riding?

Transport Mode

• Which car models have transport mode?

  • The V5 series and V8 standard version do not have it.
  • The V8F/V8S and V10 series do have it.

• How do I enter/exit transport mode?

  • Transport mode can only be entered via the app.
  • It can be exited via the app or by plugging in a charger.

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Activation

• Which car models have the activation function?

  • The entire V5/V8/V10 series does not support activation.

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Locking the Car

• Which car models support locking the car?

  • The V5 series and V8 standard version do not have it.
  • The V8F/V8S and V10 series do have it.

• How do I lock the car? What happens after it is locked?

  • Locking/unlocking can only be done via the app, and owner authentication must be completed first.
  • After locking, the V8/V10 series car will be disabled, the motor will not function, and a "Do Not Move" or similar sound effect will play when the vehicle is moved.

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Speed Limit

• What happens if I ride faster than the speed limit?

  • The vehicle will gradually tilt the pedal to a certain angle to force the user to slow down. A speeding voice alarm will also activate.

• Why does the speed seesaw even though the speed limit I set in the app is not reached?

  • The speed limit set in the app is the maximum speed limit under ideal conditions.
  • When the battery is low, the speed limit may reduce, causing this behavior.

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Motor Issues

• What should I do if the vehicle shakes violently or makes unusual noises after turning on or while riding?

  • Check the vibration and remove the outer shell to inspect the motor shaft.
  • If the shaft is loose, tighten it. If the shaft is broken, replace the motor.

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Boot Errors

• What should I do if the vehicle reports an error message immediately after turning on or stops and reports an error (Please repair)?

  • Connect the app to detect and diagnose vehicle problems.
  • Check the vehicle battery voltage information.

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Ambient Light

• What should I do if the vehicle's ambient light does not light up?

  • Connect the app to ensure the ambient light is turned on (APP-Vehicle Settings > Ambient Light Switch).
  • Re-transmit the ambient light in the app if necessary.
  • If the issue persists, it may indicate a mainboard failure.

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Voice Broadcast

• What should I do if all vehicle voice broadcasts are not working?

  • Check in the app to see if the volume is too low (APP-Vehicle Settings > Volume).
  • Verify if the vehicle is muted (APP-Vehicle Settings > Sound Customization).
  • Re-select and transmit the sound package in the app.
  • If the issue persists, it may indicate a mainboard failure.

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Power Off During Riding

• What should I do if there is a sudden power outage while riding?

  • Connect the app to check for reported faults.
  • Verify if the battery voltage is abnormal.
  • If no faults are found, upload the log (APP-Vehicle Settings > Fault Detection > Upload Log) and contact R&D for analysis.