Return & Refund policy

PURCHASED BUT NOT SHIPPED(CANCELLATION)：

Orders canceled before shipment will incur an 8% cancellation fee.

PURCHASED AND SHIPPED (CANCELLATION):

1. An 8% processing fee will be applied.
2. Additional costs incurred for recalling the package in transit.

  Refunds will be processed once the package is returned and the recall costs are confirmed.

• If the return is initiated by the customer, the customer is responsible for return shipping costs. The exact amount will depend on the shipping carrier selected.
• If the return is due to our error (e.g., damaged or incorrect items received), we will cover all return shipping fees.

PRE-ORDERS/BACKORDERS CANCELLATIONS:

For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders/backorder that are canceled prior to shipping are only eligible for a 92% refund of the total order normal price.

 

THE PRODUCT HAS BEEN DELIVERED (UNUSED):

• No returns are possible after 15 days of receiving the product.
• To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Customers are responsible for return shipping costs.
• You will be charged up to a 25% restocking fee. (withheld from refund).

For non-quality issues, no replacements are possible after 15 days of receiving the product.

USED ITEMS

We do not accept returns on used items except in EXTREME cases of breakage or malfunction. Before sending any return, customers must obtain written approval from INMOTION. Returns sent without INMOTION's written consent will not be refunded, and the customer will be required to pay return shipping costs or forfeit the item.

If your approved return passes our inspection, you may receive an exchange, store credit, or refund. For approved returns, we will provide a shipping label.

Please notify us immediately after sending your return by emailing [e-mail] and provide your tracking number. Once we receive the item, we will process your replacement or refund within 3 days.

Non-returnable items sent without authorization from our Customer Service Team will be returned to the customer immediately, and the customer will be notified. Restocking fees may apply to unauthorized returns.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

• All accessories
• Special orders
• Used items except in EXTREME cases of breakage/malfunction

 

SHIPPING DAMAGE CLAIMS

In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via [e-mail] with a clear photo and/or video of the production condition and we will help you with the issue immediately.

NOTICE: Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.

 

 

REFUNDS

1. A refund will be processed within 2 business days from receiving the product(s).
2. Refunds will be processed back to the original payment method that was used to pay for the order if an item is deemed used/ridden, the product will be returned to the sender and no refund will be processed.
3. Inmotion will notify you at the email address on file when we process your return.