Missing or Lost Package? Here’s What to Do

If your INMOTION order hasn’t arrived or is lost in transit, follow these steps to resolve the issue quickly.

Step 1: Check Tracking Information

• Visit the carrier’s website (FedEx, UPS, etc.) using your tracking number (emailed at purchase).
• Look for updates like "Delivered," "In Transit," or "Exception" (delivery delays).

→ Tip: Wait 48 hours after the expected delivery date—some carriers mark packages prematurely.

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Step 2: Contact the Shipping Carrier

If tracking shows problems (e.g., "Held at Facility"):

1. Call the carrier directly using their customer service number.
2. Provide your tracking number and shipping address.
3. Request a package trace or investigation (carriers typically take 3–5 business days).

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Step 3: Report to INMOTION

If the carrier confirms loss/damage:

1. Email [e-mail] within 14 days of shipment with:
   • Order number
   • Tracking number
   • Carrier’s case/reference number (if applicable)
   • Photos of damaged packaging (if received)
2. We’ll:
   • File a claim with the carrier
   • Reship your item or issue a refund (if stock is unavailable)