In this article, it covers the following topics::
- Transport Mode
- Activation Function
- Locking the Car
- Speed Limit
- Vehicle Abnormalities
- Unable to Boot
- Unable to Shut Down
- Unable to Self-Balance
- Battery Issues
- Ambient Light
- Power Off During Riding
- Tail Light Failure
- Headlight Failure
Transport Mode
Q: Which car models have transport mode?
A: The V11, V12, and subsequent V-Series models all have a transport mode.
Q: How do I enter/exit shipping mode?
A: Shipping mode can only be entered in the app; it can be exited in the app or by plugging in a charger.
Activation
Q: Which car models have the activation function?
A: V11, V12, and subsequent V-series models have the activation function.
Q: Can it be used normally without activation?
A: When the vehicle is not activated, a voice prompt "Please activate the vehicle" will be given after the device is turned on, and the speed limit is 5 km/h.
Lock the Car
Q: Which car models support locking the car?
A: V11, V12, and subsequent V-series models have a lock function.
Q: How do I lock the car? What happens to the car after it is locked?
A: The car can only be locked/unlocked in the app, and owner authentication is required in the app before locking the car. The car is disabled after locking; the motor has resistance when pushing, and there is a "Do not move" or similar sound effect when moving.
Speed Limit
Q: What happens if I ride faster than the speed limit?
A: When exceeding the speed limit, the vehicle will gradually tilt the pedal to a certain angle to force the user to slow down, accompanied by a speeding voice alarm.
Q: Why does the speed seesaw when the speed limit I set in the app is not reached?
A:
Vehicle Abnormalities
Q: What should I do if the vehicle shakes violently or makes unusual noises after it is turned on or while riding?
A: Check the degree of vehicle vibration and remove the outer shell to determine whether the motor shaft is loose. If it is loose, tighten it; if the motor shaft is broken, replace the motor.
Q: What should I do if the vehicle reports an error message (Please repair) and cannot balance after starting?
A: Connect the app to detect and diagnose vehicle problems, then check whether the vehicle battery voltage is too high. If the battery voltage is too high, remote calibration is required after the battery is fully charged.
Q: How should I deal with the error message "Please repair" (Overload, Please get off) while riding the vehicle?
A: Connect to the app to detect problems, which are usually caused by the driver board or battery. If no problems are detected, you need to upload the log (APP > Vehicle Settings > Fault Detection > Upload Log) for further inspection.
Unable to Boot
Q: What should I do if the display panel does not light up after the vehicle is turned on?
A: It may be caused by incompatibility between the driver board and the human-machine board (or Bluetooth board). Plug in the charger and connect the vehicle with the app (you can search and connect Bluetooth even if the display panel is not lit) to check if there is a firmware update. If there is, you can upgrade it directly. If there is no update, you need to push the corresponding firmware to the user based on the current software version of the mainboard.
Q: What should I do if the display panel does not light up after the vehicle is turned on, but it can self-balance?
A: It may be a fault with the human-machine board (V11) or the Bluetooth board (V12). This can be solved by replacing the corresponding mainboard.
Unable to Shut Down
Q: The vehicle cannot be turned off after being turned on and used for a period of time. What should I do if I still cannot turn it off by long pressing the power button?
A: If the app is connected for detection, it will prompt that the device cannot be shut down normally. You need to check whether the battery switch port cable is properly plugged in.
Unable to Self-Balance
Q: What should I do if the vehicle cannot balance itself after starting?
A: You can connect to the app to check whether it is in transport mode or locked state, or if there are other fault prompts.
Battery Issues
Q: What should I do if the vehicle battery cannot be fully charged to 100% and the charger does not display a green light?
A: Connect the app to check the battery pack information (APP > Vehicle Settings > About Vehicle > Battery Details) to see if the voltage difference of each battery is within 0.5V. If the voltage difference is greater than 0.5V, one of the batteries may be damaged and needs to be replaced. If the difference is within 0.5V, contact R&D to further confirm the problem.
Ambient Light
Q: What should I do if the vehicle's ambient light does not light up?
A: Connect the app to check whether the ambient light is turned off (APP > Vehicle Settings > Ambient Light Switch) or in some special modes (such as "Follow Music" under V12, which can only be seen when connected to music Bluetooth and there is audio output). If not, you can re-transmit the ambient light in the app. If it is not displayed after re-transmission, it may be a motherboard failure.
Voice Broadcast
Q: What should I do if all the vehicle voices are not broadcast?
A: Connect the app to check whether the vehicle sound volume is too low (APP > Vehicle Settings > Volume). If not, check in the app whether the vehicle sound is muted (APP > Vehicle Settings > Sound Customization). If the issue persists, reselect the sound package transmission in the app. If it still doesn't work, it may be a mainboard failure.
Power Off During Riding
Q: What should I do if there is a sudden power outage during riding?
A: Connect the app to check whether the vehicle reports a fault. If not, check whether the battery voltage is abnormal. If there is no issue, upload the log (APP > Vehicle Settings > Fault Detection > Upload Log) and contact R&D for analysis.
Tail Light Failure
Q: After the vehicle is turned on, the taillights flash intermittently or do not light up. What should I do?
A: Check for any serious crashes or impacts. Usually, you can just replace the taillight assembly.
Headlight Failure
Q: After the vehicle is turned on, the headlights do not light up and cannot be turned on by pressing the power button. What should I do?
A: Connect to the app and confirm whether the headlights can be turned on in the app. If not, the headlight assembly needs to be replaced.
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